Thursday, June 16, 2016

How to make you passengers angry- Thank you spicejet

I was booked on spice jet flight SG613 from BOM to MAA with a scheduled departure time of 2215. The inbound flight was SG 418 from BLR that took-off 40 minutes behind schedule at BLR.

I arrive at the check-in counter at 2100 and after waiting for about 15 minutes, I get my boarding pass. The time was around 2120, the inbound flight was 40 minutes into it 1h40minute filght, spice jet by now knows that the fight is delayed at least 40 minutes late, They could have informed the passengers that the fight is late pro-actively, It was my fault to assume that they would tell the passengers of the day, I should have asked.

Once I have my boarding pass, I pass security very swiftly and arrive at the gate.

The FIDS shows that the flight is on time even though spice jet knows that the fight is delayed at BLR.[1]

The inbound aircraft arrives at around 2210 and is deplaned.

I don't remember when boarding started so I will not speculate on the time.

I board the 737-800 only to find the air conditioner not being switched on inside the plane. The air-hostesses provide water to the passengers which was a welcome move considering that I was sweating profusely on the plane. The plane felt like a MTC bus less like a state of the art aircraft.Boarding get done around 2257.

The cabin lights are dimmed and we push-back to taxi to the runway. A lot of passengers are unhappy that the A/C was not powered up. I felt bad for the air-hostesses working on the plane. It was finally switched on just before or after take off.

The plane finally takes off at 2317 [2] which is a full hour behind the scheduled time and the cabin cools down.

I dosed off some time just after the plane took off. just to be woken up in a few minutes with the lights fully switched on for dinner service. Dinner at 2330, that very very late for dinner and very aggravating for the passengers that are sleeping.

I don't remember much of what happened in till the flight lands.

The flight finally landed at 0052 [3]. I have never been more relieved to find myself entering MAA.

So what did I learn from this?
I'm never flying spicejet again.
I might be a small fish for spice jet in the giant ocean but I'm never flying spice jet ever again.


[1] https://flightaware.com/live/flight/SEJ418/history/20160615/1425Z/VOBL/VABB

[2][3] https://flightaware.com/live/flight/SEJ613/history/20160615/1645Z/VABB/VOMM






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